LaLa Tigers LDA -Terms & Conditions – Full Legal Policy January 2026

Effective Date: January 2026
(This document is the comprehensive Terms and Conditions policy for LaLa Tigers. It is intended for formal reference by customers, business clients, and regulators. It reflects all statutory consumer protections required under EU law (Directive 2011/83/EU and related directives), UK law (Consumer Contracts Regulations 2013 and others), Irish law, Portuguese law (Decreto-Lei no 24/2014 and Law 58/2019), as well as provisions related to CPD accreditation standards. For convenience, the structure below separates consumer (B2C) and business (B2B) terms where applicable.)

1. Company Information and Scope

1.1 Company Details:

The website www.lalatigers.com (hereinafter the “Site”) and all products and services offered through it (including digital courses, subscriptions, and physical goods) are provided by LaLa Tigers LDA, a private limited company registered in Portugal under company number [registration number] and VAT (TVA) number PT 518813576. Our registered address is Rua da Ponte Real No 102 R/CH Esq., 4590-180 Paços de Ferreira, Portugal. In this document, “LaLa Tigers”, “we”, “us” or “our” refer to LaLa Tigers LDA, and “you” or “Customer” refers to any person or entity using our Site or purchasing our products/services.

1.2 Scope of These Terms:

These Terms and Conditions (“Terms”) govern all use of the Site and any orders, purchases, subscriptions, and program participation through the Site. By accessing the Site or purchasing our offerings, you agree to be bound by these Terms. If you do not agree, you must refrain from using the Site or services.

1.3 Age and Eligibility:

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to create an account, make a purchase, or otherwise engage in contractual activities on our Site. By agreeing to these Terms, you represent and warrant that you meet this age requirement. If you are under 18, you may only use LaLa Tigers services with the involvement and consent of a parent or legal guardian. We do not solicit or knowingly permit account registration or purchases by individuals under 18 without parental authority. Furthermore, we comply with applicable UK and EU GDPR provisions regarding children’s data: the Site is not intended for children under the age at which they can lawfully provide consent to data processing (which is 13 years old in Portugal and the UK, per Law 58/2019 and the UK Data Protection Act 2018, and between 13 to 16 in other EU countries depending on local law). Any personal data of users under such age must be provided by or with consent of a parent/guardian. We

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reserve the right to terminate any account or contract if we discover that age requirements were not met or consent was not properly obtained.

1.4 Territorial Application:

LaLa Tigers operates from Portugal and primarily sells to customers in Portugal, the EU, and the UK. These Terms are drafted to comply with the consumer protection laws of these jurisdictions. If you access the Site from other jurisdictions, you are responsible for compliance with any local laws. We make no representation that our content or terms are appropriate outside of our target jurisdictions.

2. Definitions

(For clarity in this policy, certain terms are defined below.)

• “Consumer” (or “B2C Customer”) means any natural person who is acting for purposes which are outside his/her trade, business, craft or profession, when purchasing our products or services. In other words, an individual buying for personal or household use (e.g. a parent purchasing a program for family use or a teacher buying a course for personal professional development). Consumers are entitled to the protections of consumer law as described in these Terms.

• “Business Client” (or “B2B Customer”) means any legal entity or natural person acting for purposes related to their trade, business, craft or profession (for example, a school, company, or self-employed professional purchasing on behalf of a business activity). Business Clients are not afforded statutory “consumer” rights such as cooling-off periods, except where explicitly stated or agreed.

• “Digital Content” refers to data which are produced and supplied in digital form (e.g. online courses, video/audio streams, PDF materials, or any content you access electronically from LaLa Tigers).

• “CPD” refers to Continuing Professional Development. A “CPD- Accredited Program” means a LaLa Tigers course or program that has been accredited for professional development credits or certification.

• “Subscription” means an automatically recurring purchase for access to services or content for a specified period (monthly, yearly, or other term), which renews unless cancelled per the terms herein.

  (Other capitalized terms may be defined elsewhere in this document.)

  3. Orders, Pricing, and Payment Terms

  3.1 Offer and Acceptance:

  Any listing of products, courses, or subscriptions on our Site is an invitation to treat and not a binding offer. When you place an order through our online checkout or via email/invoice (for business clients), you are making an offer to purchase the specified product or service under these Terms. We reserve the right to accept or reject your offer at our discretion. A contract between you and LaLa Tigers is formed only when we send you a confirmation of order (for online

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consumer purchases, this is typically an automated email receipt confirming successful payment and order details; for business purchases, this may be an executed agreement or invoice confirmation).

3.2 Product Descriptions:

We strive to ensure that all product and service descriptions, content outlines, and pricing on the Site are accurate, up-to-date, and not misleading. However, in the event that a mistake occurs (for example, a description error or an obvious pricing typo), we reserve the right to correct it. If a pricing error is discovered after you have placed an order, we will contact you with the correct price and you will have the option to proceed with the order at the correct price or cancel for a full refund.

3.3 Pricing and Taxes:

All prices are stated in [applicable currency, e.g. Euros (€) for EU customers, Pounds Sterling (£) for UK if separate, etc.] and are inclusive of VAT/sales tax where applicable, unless explicitly stated otherwise. The applicable VAT rate is based on the product/service and your location, pursuant to EU VAT rules for digital services or UK VAT rules, as relevant. If you provide a VAT number (for intra-EU B2B transactions) and it is valid, we may not charge VAT on the transaction (reverse charge may apply). Shipping fees (if any physical goods are involved) and any other applicable charges will be shown during checkout before you finalize your order.

3.4 Payment Methods:

We accept various payment methods including credit/debit cards (Visa, MasterCard, etc.), PayPal, and bank transfers for larger B2B orders (by prior arrangement). Payment must be received in full before digital content is made accessible or before physical goods are dispatched. For subscriptions, by entering your payment details and completing the initial order, you authorize us to charge the recurring subscription fee to the same payment method at each renewal cycle until you cancel (see Section 6 on Subscriptions for details).

3.5 Secure Payments:

Online payments are processed via secure third-party payment processors compliant with PCI-DSS standards. We do not store your full payment card details on our servers. You are responsible for providing valid payment details and ensuring sufficient funds. If a subscription renewal charge is declined or fails, we will notify you and may retry the charge; if it continues to fail, we may suspend or terminate your access until payment is resolved.

3.6 Right to Refuse or Cancel Orders:

LaLa Tigers reserves the right to refuse any order prior to acceptance, or cancel a confirmed order in the following cases: (a) if we suspect the order is fraudulent or unauthorized; (b) in the event of severe errors on the Site (such as obvious mispricing far below market value due to a typo); (c) if we are unable to fulfill the order due to lack of availability (e.g. a live workshop reaching capacity) – in such cases, we will notify you and not charge you, or if already charged, we

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will issue a full refund promptly. We will not be liable for any compensation beyond refunding the amount received for orders we cancel in accordance with this clause.

3.7 Invoices:

For each purchase, we will issue an electronic receipt or invoice. Consumers will get a receipt via email. Business clients can request a formal invoice containing company details, VAT number, etc., if needed for accounting.

3.8 Title and Risk (Physical Goods):

If your purchase includes any physical goods (e.g., merchandise, printed books or materials), those goods remain our property until paid in full. Risk of loss or damage to physical goods passes to you upon delivery to the address you provided (or upon handover to the carrier, if you arranged transport). Please inspect deliveries and inform us of any transit damage or missing items within 5 days of receipt so we can assist.

4. Consumer Cancellation & Refund Policy (B2C)

(This section applies only to Customers who qualify as Consumers, as defined in Section 2. It outlines your rights to cancel an order, obtain refunds, and the conditions and exceptions under EU, UK, Irish, and Portuguese consumer protection laws.)

4.1 Right of Withdrawal (14-Day Cooling-Off):

If you are a consumer purchasing our products or services online or off- premises, you have the legal right to withdraw from the contract within 14 calendar days without giving any reason. This withdrawal period is provided by EU Directive 2011/83/EU, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and corresponding consumer laws in Ireland and Portugal which implement the Directive.

• For a contract to purchase digital content or services, the 14 days begins from the day after the contract is concluded (i.e., the day after we send you the order confirmation or accept your order).

• For a contract to purchase physical goods, the 14 days begins from the day after you (or a person you nominate) receives the goods. If your order was delivered in multiple parts on different days, the period runs from the day after the last item was delivered.

  4.2 How to Exercise the Right of Withdrawal:

  To exercise your right of withdrawal, you must inform us of your decision to cancel before the 14-day period expires. You can do this by sending a clear statement via email to [email protected] or by post to our contact address listed in Section 1. You may (but are not required to) use the Model Withdrawal Form available on our website. If sending via email, a simple message like “I hereby withdraw from the contract of purchase of [Product/Service Name], ordered on [Date], Order #[XXXX]” will suffice. We will promptly acknowledge receipt of your withdrawal request by email.

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4.3 Obligations Upon Withdrawal:

If you cancel the contract under the cooling-off period:
- Our Obligation: We will reimburse all payments received from you for the cancelled product/service, including, if applicable, delivery charges (note: if you selected an expensive shipping method like express delivery, we will only refund the cost of standard delivery as per EU/UK rules). Reimbursement will be done without undue delay and in any event within 14 days from the day we receive your withdrawal notice. We will use the same payment method for the refund as you used for the initial purchase, unless we have expressly agreed otherwise. You will not incur any fees from us for the refund. We may withhold reimbursement until we have received any goods back from you (if applicable), or you have supplied evidence of having sent back the goods, whichever is earlier.
- Your Obligation (Returning Goods): If your purchase included physical goods, you are responsible for returning the goods to us no later than 14 days from the day you notified us of withdrawal. Goods should be sent to the return address we provide (normally, our main office address, unless directed to a warehouse/alternative return center). You will need to bear the direct cost of returning the goods, unless we agree otherwise or the item by its nature cannot normally be returned by post (in which case we’d arrange collection). We recommend you use a trackable shipping method and ensure the items are properly packaged. Condition of Returned Goods: You must take care of the goods while they are in your possession. You are allowed to handle them to the extent necessary to establish their nature, characteristics, and functioning (similarly to how you might examine a product in a shop). If you use or handle the goods beyond that (e.g., continued usage or causing wear), and this results in diminished value, we may deduct an amount reflecting the diminished value from your refund. For example, if you return an item with signs of heavy use or missing components, we might reasonably reduce the refund.

4.4 Conditions and Exceptions:

The 14-day withdrawal right has certain exceptions and special conditions under law (EU Consumer Rights Directive Art 16 and UK CCR 2013, Reg 28). We outline those relevant to our offerings:
a. Digital Content: If you purchase digital content that is not supplied on a tangible medium (e.g. you’re buying an online course, a download, or streaming access), you lose the right to withdraw once the download or streaming has started with your prior express consent and acknowledgment that you will lose the right by starting performance. We will obtain this consent and acknowledgment from you at checkout (for instance, by requiring you to check a box agreeing to immediate digital delivery and waiver of cancellation). If you do not provide consent, we will wait 14 days before providing access to the digital content (you retain the right to cancel during that time). Important: If you have not accessed the digital content (i.e., not downloaded or logged into the course) and 14 days have not passed, you can still exercise the withdrawal right on that purchase.
b. Services: If you purchase a service (which could be a live coaching series, or other non-tangible service) and request or agree that we begin the service

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before the 14-day withdrawal period ends, you still have the right to cancel within 14 days, but if we have performed part of the service, you must pay for the portion that has been provided up to the point of cancellation. For example, if you bought a package of 4 live coaching sessions and we delivered 1 session, you can cancel the remaining sessions within 14 days, but we will refund only the portion corresponding to the undelivered 3 sessions, retaining the cost of the 1 session provided (calculated pro-rata). If the service was fully performed (all sessions delivered) within the 14 days with your consent, your right to withdraw ends once the service is fully provided.
c. Sealed Goods: If we supply you with any sealed goods that are not suitable for return for health or hygiene reasons, and you have unsealed them after delivery, you lose the right to withdraw. (This is more applicable to certain products like sealed personal items. In our case, it might rarely apply, unless we one day offer something like physical kits that include hygiene-sealed components.) Similarly, sealed audio or video recordings or sealed software cannot be refunded once unsealed by you after delivery.
d. Made-to-Order or Personalized Items: If we provide any goods made to your specifications or clearly personalized (for example, if we produced a custom curriculum or song with your child’s name – hypothetically), those would not be subject to the 14-day cancellation right. (As of this policy version, LaLa Tigers does not typically offer custom-made goods, but this clause is included for completeness.)
e. Additional Exceptions: Other exceptions (likely not relevant to LaLa Tigers) include perishable goods, newspapers or magazines, and accommodation/transport/leisure services for specific dates, etc., which we generally do not offer. We will inform you if any purchased item falls under an exception where the cooling-off right doesn’t apply.

4.5 CPD-Accredited Courses – Special Refund Policy:

We want to underscore an important condition for our CPD-accredited programs (Continuing Professional Development). By enrolling in such programs, you agree that if you complete the program and we issue you a CPD certificate or credits, you will not be eligible for a refund for that program. This is based on professional standards and compliance requirements: once a participant has earned a CPD certificate, the program is considered fully delivered and the certification has been granted in good faith. Allowing refunds in that scenario could undermine the integrity of the accreditation process. Therefore:

– If you withdraw within 14 days of purchase and you have not accessed or completed the CPD course or received the certificate, you will receive a refund (per the normal cooling-off rules).
– If you access and finish the CPD course and a certificate of completion is issued (or CPD points recorded) before the 14-day window, you waive the remainder of the cooling-off period upon completion. You will not be entitled to cancel or get a refund after obtaining the certificate, even if it is within 14 days. This effectively acts similarly to the digital content rule: consuming the full content and obtaining certification is regarded as complete performance of the service.

– Outside of the cooling-off period, no refunds will be given for CPD-accredited courses once any certification has been awarded, except in cases of material

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breach by us or technical faults that prevented you from accessing the content (in which case remedies will be provided as per Section 4.6 on faults). We include this policy on our course pages and enrollment forms so it’s clear to participants from the outset.

4.6 Defective or Non-Conforming Goods/Services (Consumers):

Independently of the right of withdrawal, consumers are entitled to legal remedies if the product or service is faulty, not as described, or not provided with reasonable care and skill. Under EU and UK laws, goods must conform to the contract and a legal guarantee of at least 2 years applies to new goods (in some countries, longer). Similarly, digital content and services must conform to what was promised. If a product you purchased from us is found to be defective or not as advertised, or a service is performed improperly:
- Please notify us as soon as possible, describing the issue. For physical goods, if you notice transit damage or defects, ideally notify us within 5 business days of delivery (this does not cut off your rights after that, but it helps us process claims).
- We will confirm receipt of your complaint and, as appropriate, offer to repair or replace the item at no cost to you, or re-perform the service. For example, if a book you received has missing pages, we’ll send a new copy; if a video lesson was corrupted, we’ll fix the file; if a live session did not meet the described standard, we may offer a do-over.
- If repair or replacement is impossible or disproportionate, or cannot be done within a reasonable time, you may request a price reduction or a refund. In the case of a minor defect, a proportionate refund might be given; in case of major defect, a full refund upon return of the product can be issued.
- Any refund for faulty products will include any shipping costs you paid and any return shipping costs (if we asked you to return the item).
- These rights exist for up to two years (or longer if your country’s law provides) from delivery for goods. For digital content/services, laws (like the EU Digital Content Directive 2019/770 and UK Consumer Rights Act 2015) provide that if digital content is faulty or not as advertised, you’re entitled to have it brought into conformity, and if that’s not possible, to an appropriate price reduction or terminate the contract with refund. We will comply with all such legal obligations.
- Note: This Section 4.6 is distinct from the 14-day cancellation right. You can use these remedies even after 14 days, and indeed even after months of use if a latent defect appears. Conversely, if you simply changed your mind and there’s no fault, the 14-day rule applies (Section 4.1-4.4). We cannot issue refunds for dissatisfaction that isn’t related to a breach on our part (like “I didn’t enjoy the course” after fully using it isn’t a fault scenario; however, we do welcome feedback and will try to help you get value from the materials).

4.7 Refund Process for Consumers:

When a refund is approved (whether due to withdrawal or an agreed remedy), we will process it via the original payment method. Credit/Debit card payments will be refunded to the same card; PayPal payments back to the same PayPal account; bank transfers back to the originating account, etc. Refunds will be processed in the same currency as the original charge. We will not be

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responsible for any currency exchange differences or fees your bank may impose; the amount we refund in our currency will equal the amount you paid us in that currency (except where partial refunds or deductions for use/damage apply). You will receive a confirmation email when the refund is executed. Please allow up to 5-10 business days for the refunded amount to reflect in your account, depending on bank processing times.

5. Business Client Terms (B2B)

(This section applies to purchases and contracts made by business/institutional clients, which are not covered by consumer protection laws. We outline key terms that differ from the consumer policy.)

5.1 No Automatic Cooling-Off:

Business clients acknowledge that the statutory 14-day withdrawal right does not apply to contracts between businesses. All sales to business customers are considered final once the contract is formed, barring any cancellation terms explicitly agreed upon in writing. We will generally not offer refunds or cancellations for change of mind or internal policy changes of the client once an order is confirmed.

5.2 Goodwill Cancellations:

That said, LaLa Tigers may entertain a goodwill cancellation or amendment request from a business client in special circumstances. If you (as a business) wish to cancel or change an order, you must contact us as soon as possible. If digital content access has not yet been provided or physical goods not yet dispatched, we may, at our discretion, agree to cancel and refund your order (potentially minus any administrative fees or irrevocable costs). Any such agreement will be confirmed in writing by us. If content has been accessed or goods delivered, cancellation is unlikely to be granted except as a courtesy for unused services and typically in exchange for a credit or partial refund depending on the situation. These measures are not guaranteed and are outside of any legal obligation.

5.3 Replacement and Warranty for Businesses:

In B2B transactions, commercial contract law applies to issues of defects or non-performance. We stand behind our products and will endeavor to rectify any problems for our business clients in a fair manner:
- If physical goods delivered to a business are damaged in transit or defective, please notify us within 5 business days of receipt with details. We will coordinate a replacement or repair. The risk in goods passes to the business client on delivery, but if the damage is clearly transit-related or pre-existing, we will work with you and the courier to resolve it.

- We may contractually offer a warranty on goods (e.g. 1 year hardware warranty if any device was provided, hypothetically). If so, the warranty terms will be as per that agreement. If no specific warranty is stated, then by default goods are sold “as is” to businesses, but with no exclusion of any mandatory warranties implied by law.
- For digital services provided to businesses, if any technical issue or service

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downtime occurs, our liability is governed by our service level agreements (if any in a separate contract) or generally we will use reasonable efforts to restore service and provide extensions or credits for significant disruptions.

5.4 Subscriptions (B2B):

If a business purchases a subscription to our services, the subscription will renew per the agreed term. Business subscriptions might be governed by a separate service agreement or purchase order terms. Typically, subscriptions can be terminated by the business by providing a notice of non-renewal in accordance with the agreed notice period (for example, 30 days prior to renewal, if stated). If the agreement specifies a fixed term (e.g., an annual commitment), early termination might not be allowed or may require payment of a cancellation fee or the remaining term’s fees, depending on what was agreed. We clarify these terms in our proposals/invoices to business clients individually. Absent a special agreement, Section 6 (Subscriptions) below applies similarly to businesses for procedural aspects, but without the consumer-specific rights.

5.5 Payment Terms (B2B):

Business clients may be offered payment via invoice with a due date (e.g., Net 15 or Net 30 days) by prior arrangement. The invoice will specify the due date. Late payments by business clients may incur interest and penalties in line with EU Directive 2011/7/EU on late payment (if applicable) or relevant local laws. We reserve the right to suspend services or access for a business account that is past due until payment is made.

5.6 Liability to Business:

See Section 9 (Limitation of Liability) for limitations that apply to all users; note that certain consumer-specific protections do not apply to business customers. For instance, we do not limit liability for personal injury or fraud for any party, but we do exclude liability for business losses and indirect damages as permitted.

5.7 Applicability of Other Sections:

All other sections of these Terms (e.g., Intellectual Property, Data Protection, Governing Law) apply to business clients as well, except where a distinction is made. If a separate negotiated contract is in place between LaLa Tigers and a business client, and a term in that contract directly conflicts with these Terms, the negotiated contract’s term will prevail to the extent of the conflict.

6. Subscription Terms

(This section details the terms for subscription-based services, applicable to both consumers and business clients, except where stated otherwise. It should be read in conjunction with Section 4.3 for consumers and Section 5.4 for businesses.)

6.1 Automatic Renewal:

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When you enroll in a subscription with LaLa Tigers (such as a monthly membership program or annual access plan), your subscription will automatically renew at the end of each billing period (e.g., each month for monthly plans, or each year for annual plans) for a successive term of the same length, unless and until you cancel the subscription or we terminate it. By providing a payment method for a subscription, you authorize us to charge the applicable subscription fees to that payment method at each renewal.

6.2 Subscription Term and Fees:

The length of the subscription term and the fee for the initial term are specified at the time of purchase. If a special introductory price or period is offered, details of the price change after the intro period will be made clear to you. For any renewal term, the subscription fee will remain the same as the initial term’s fee unless we have notified you of a change in price. If we plan to increase the subscription price or change the terms, we will inform you in advance (typically via email at least 30 days prior to the renewal date or as required by law) to give you the opportunity to cancel before such changes take effect. If you do not cancel, the new fee or terms will apply upon renewal.

6.3 Cancellation of Subscription by You:

You may cancel your subscription at any time by logging into your account settings on our Site and selecting cancel, or by contacting our support at [email protected] with a cancellation request. If you cancel:
- Effective Date of Cancellation: Your subscription will not renew after the current paid period. You will continue to have access to the subscription services until the end of the period you have paid for, and then it will terminate. - No Refunds for Remaining Period: As noted in Section 4 (for consumers) and Section 5 (for businesses), we generally do not refund any prepaid fees for the remaining duration of the subscription term after cancellation, except if cancellation is done within the initial 14-day withdrawal period (consumers) or otherwise agreed. For example, if you purchase an annual subscription and cancel after 3 months, you will not receive a refund for the unused 9 months, but you will retain access for those 9 months. The subscription simply will not auto-renew for a second year.

- Mid-Period Upgrades/Downgrades: If we allow you to upgrade or downgrade your subscription plan mid-term, any refund or credit for unused time on the prior plan, or immediate charges for the new plan, will be handled as described at the time of change. Typically, an upgrade will charge a pro- rated difference immediately or start a new term, and a downgrade might take effect after the current term unless otherwise arranged.

6.4 Termination or Suspension by Us:

We reserve the right to suspend or terminate your subscription with appropriate notice if: (a) you violate any material term of these Terms (e.g., sharing content in breach of license, non-payment, or misuse of the platform); (b) we discontinue the subscription service offering. In the event we discontinue a subscription service entirely, we will provide as much advance notice as reasonable (e.g., 30 days) and, at our discretion, either continue to provide the

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service for the remaining paid term or offer a pro-rated refund for the unused portion. If termination is due to your breach of terms or misuse, we will notify you of the issue and may provide an opportunity to cure the breach if feasible. If we terminate due to your breach and you have an unused paid period, normally no refund will be provided (except as required by law or if we decide to offer one in specific circumstances).

6.5 Free Trials:

If we offer a free trial for a subscription, the free trial period will be specified and will convert to a paid subscription at the end of the trial unless you cancel before the trial ends. You will not be charged during the trial. On the day after the trial ends, your provided payment method will be charged the subscription fee for the next period. We will remind you of this in the trial offer terms. Each user is entitled to only one free trial unless otherwise stated; attempting to use multiple free trials (for example, by using different email addresses) is a violation of these Terms.

6.6 Account Management:

It is your responsibility to maintain current and accurate account information, including a valid payment method. If your payment fails (e.g., card expired or insufficient funds), we will usually notify you and attempt to re-run the charge. If payment issues persist, we may suspend your subscription access until resolved. You agree to update your payment details promptly upon any change.

6.7 Digital Nature of Subscription:

Subscription services often involve continuous or periodic delivery of digital content (e.g., new lesson releases, access to a content library, ongoing coaching). You acknowledge that by the nature of a subscription, you gain significant value as soon as access is given (e.g., ability to consume a lot of content upfront). Therefore, aside from the initial cancellation period for new sign-ups, refunds are not provided once access has been granted and used, as the service is effectively delivered on an ongoing basis. This aligns with EU consumer protection where digital service subscriptions can be treated similarly to service contracts that start upon user request.

7. Intellectual Property Rights

7.1 Ownership:

All content provided or made available by LaLa Tigers through the Site or in any program (including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software) is the exclusive property of LaLa Tigers LDA or its content suppliers and is protected by intellectual property laws, including Portuguese copyright law, international copyright treaties, trademark laws, and other proprietary rights. LaLa TigersTM and associated logos or slogans are trademarks or service marks of LaLa Tigers LDA. All rights not expressly granted to the user in these Terms are hereby reserved.

7.2 License to Users:

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When you purchase a course or subscription, LaLa Tigers grants you (and, if you are a business, your authorized employees or students as agreed) a limited, non-exclusive, non-transferable license to access and use the content for your personal, non-commercial use (or internal educational use, in the case of institutional clients), for the duration of access provided. This license is for the sole purpose of enabling you to participate in the program or use the materials in accordance with these Terms. No other rights are granted. In particular:

- You may view, stream, and/or download content that is meant for downloading, on your personal device(s) for your use.
- If course materials include printables or PDFs labeled for download, you may download and print those for your personal/reference use.
- If you are an educator or professional who has explicitly purchased an institutional license or multi-user pack, you may share the materials with the agreed number of participants (e.g., within your classroom or organization) as per the license terms we’ve agreed upon. Otherwise, standard purchases are single-user licenses.

7.3 Restrictions:

Without the prior written consent of LaLa Tigers, you agree not to:
- Copy, reproduce, or republish any portion of our content or materials except as allowed under the license. This includes refraining from posting our videos or documents on the internet (on YouTube, file-sharing sites, etc.), or distributing them to people who haven’t purchased them.
- Modify, translate, or create derivative works of our content. You cannot take our songs, scripts, or lessons and alter them to create your own commercial product. (Note: Using our techniques or activities in your personal life or classroom is fine – that’s what they’re for – but publishing our actual content or adaptations of it as your own is not.)
- Reverse-engineer or extract source code from any software or platform features we provide.
- Remove or alter any copyright notices, watermarks, or proprietary marks on our materials. For instance, if a PDF has “© LaLa Tigers”, you should not crop that out if you print or share under allowed circumstances.
- Share your access credentials with others. If you have an account, you must keep your username/password confidential. You are responsible for all activities under your account. If you suspect unauthorized use, notify us. We may terminate access if we detect account sharing beyond fair use (e.g., your login being used simultaneously by multiple people in different locations).

7.4 User-Created Content:

Some of our programs may allow you to submit content (for example, posts in a community forum or assignments in a course). You retain ownership of any intellectual property rights that you hold in that user-generated content. By submitting any content to our platform, you grant LaLa Tigers a worldwide, non- exclusive, royalty-free license to use, reproduce, display, and distribute your content within the context of the program (for example, showing your question in a Q&A which other members can see) and to archive or reference it as needed to operate the service. We will not use your content outside the service

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without your permission. You must ensure that any content you submit does not infringe third-party IP rights and is lawful.

7.5 Third-Party IP:

We respect intellectual property rights of others. If you believe that any content on our Site infringes your copyright or other IP rights, please contact us with details, and we will investigate and respond in accordance with applicable IP laws (including removing or disabling access to infringing material if warranted, and terminating accounts of repeat infringers).

7.6 Consequences of IP Breach:

If you violate the terms of this Section 7, your license to use our content terminates immediately. We may disable your access to our services and content, and you may be liable for damages or legal remedies under copyright or contract law. We also reserve the right to seek injunctions or other equitable relief to prevent continuing infringement. Certain violations (like piracy of content) may be referred to appropriate legal authorities if necessary.

8. Data Protection and Privacy (Detailed Clause)

8.1 Compliance with Data Protection Laws:

LaLa Tigers is committed to protecting personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (EU) 2016/679 (GDPR), its UK equivalent (UK GDPR and Data Protection Act 2018), and Portuguese Law No. 58/2019 (which implements the GDPR in Portugal). We act as a “data controller” for the personal information you provide to us as a customer. We ensure that processing of personal data is done lawfully, fairly, and transparently.

8.2 Types of Data Collected:

The types of personal data we collect may include: name, contact information (email, phone, address), payment details (handled via secure processor), account login credentials, and any profile information you provide (such as your occupation if relevant, or child’s first name/age if you voluntarily share in a program for context). If you engage in interactive portions (forums, comments), any information you post there is also collected. We also collect technical data like IP address, device type, and cookies for functionality and analytics (see our Cookie Policy for details).

8.3 Purposes of Processing:

We use personal data for the following purposes:
- Performance of Contract: To process orders and deliver the services/products you purchased (e.g., enrolling you in a course, granting access, delivering physical goods).
- Communication: To send service-related communications, such as purchase confirmations, program updates, renewal notices, and customer support responses.
- Account Administration: To maintain your account, authenticate users, and

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personalize your experience (for instance, saving your progress in a course).
- Marketing (with consent): To send newsletters or promotional offers if you have opted in to such communications. You can opt out at any time. We comply with e-privacy and spam laws for marketing outreach.
- Compliance and Legal: To comply with legal obligations (e.g., accounting/tax records, responding to lawful requests by authorities) and to establish or defend legal claims if any arise.
- Improvement of Services: To analyze usage of our Site and services, so we can improve content and user experience. This is typically done on an aggregated or pseudonymized basis when possible.

8.4 Lawful Bases:

Under GDPR, we process personal data on one or more of the following legal bases: your consent (for optional things like marketing or certain cookies), contract (to fulfill our agreement with you by providing the service you paid for), legal obligation (for retention of transaction records, etc.), and legitimate interests (such as improving our services or preventing fraud, balanced against your rights).

8.5 Data Sharing:

We value your privacy. We do not sell your personal data. We share data only in these limited scenarios:
- With service providers who perform functions on our behalf, such as payment processors (e.g., Stripe or PayPal), email service providers (to send you emails), IT hosting, or analytics services. They only receive the data necessary for their task and must handle it securely and confidentially.

- If you are in a program that involves interaction, other participants may see certain profile information or content you share (for example, in a group coaching cohort, others might see your name and any comments you contribute).

- With authorities or third parties if required by law (e.g., a court order) or to protect our rights (e.g., disclosing information to law enforcement if a fraud or cyber incident occurs).
- In the event of a business transfer (merger or acquisition of LaLa Tigers), personal data may be transferred to the new owner under continued protection of these terms or an equivalent privacy policy.

8.6 International Transfers:

LaLa Tigers is based in the EU (Portugal). Generally, we store and process data on servers within the European Economic Area (EEA). If we need to transfer personal data outside of the EEA (for example, if we use an email system based in the US), we will ensure appropriate safeguards are in place (such as EU Commission Standard Contractual Clauses or verifying the recipient is certified under a scheme like the EU-US Data Privacy Framework, if applicable) to protect the data.

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8.7 Data Retention:

We keep personal data for as long as necessary to fulfill the purposes for which it was collected. Typically, basic account and transaction data are retained while you have an active relationship with us. If you delete your account or it’s inactive for a long period, we may anonymize or securely delete personal data, except for data we are required to keep for legal reasons. For instance, in Portugal, financial records must be kept for 10 years. Communications or support tickets might be retained for a period for reference. We periodically review what data we have and erase or anonymize when no longer needed.

8.8 Your Rights:

As a data subject in the EU/UK (and similarly under other data protection laws), you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you. We will provide this, usually within one month, as required by law.

- Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to ask us to correct it. You can also update some info by logging into your account profile.
- Right to Erasure: You may ask us to delete your personal data if it’s no longer necessary for the purposes collected, or if you withdraw consent (where consent was the basis) or object to processing and we have no overriding interest, or if we processed unlawfully, etc. We will honor this unless an exemption applies (e.g., we need to keep certain data to comply with a legal obligation).

- Right to Restrict Processing: You can request we limit processing if you contest the data’s accuracy, or the processing is unlawful and you want restriction instead of deletion, or we no longer need the data but you need it for a legal claim, or you’ve objected (pending our verification of overriding grounds).

- Right to Data Portability: For data you provided to us and which we process by automated means on the basis of consent or contract, you can request to receive it in a structured, commonly used machine-readable format, or have us transmit it to another controller if technically feasible.

- Right to Object: You can object to processing of your data for direct marketing at any time (and we will stop). If we process based on legitimate interests, you can object on grounds relating to your situation, and we will stop unless we have compelling legitimate grounds or need to continue for legal claims.
- Right not to be subject to Automated Decisions: We do not make any legally significant decisions about you solely by automated means without human involvement.
- Right to Withdraw Consent: If you gave consent for any optional processing, you have the right to withdraw that consent at any time (e.g., unsubscribe from marketing emails via the “unsubscribe” link). This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests. We will

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respond within the timeframes required by law (generally 1 month, can be extended to 3 for complex requests with notice to you).

8.9 Children’s Data:

As per Section 1.3, we do not knowingly collect personal data from children under 13 (and require parental consent for minors under 13-16 as applicable). If a child under such age has provided us with personal data, the parent or guardian may contact us to have it removed. If we become aware of it, we will delete it promptly. Any information about children that may be incidentally collected (for example, a parent signing up their 4-year-old for a class might give the child’s first name) is used only for the purpose it was provided (to personalize the experience) and is handled with care. The parent has control over that data.

8.10 Additional Privacy Information:

Please refer to our Privacy Policy document for more detailed information about our data practices, including cookie usage, third-party analytics (like Google Analytics), and how to contact our Data Protection Officer (if we have one designated) or the relevant supervisory authority. The Privacy Policy is incorporated by reference into these Terms. In case of any conflict between the Privacy Policy and this Section 8, the Privacy Policy shall prevail in matters of interpretation of data practices.

9. Limitation of Liability

9.1 No Indirect Damages:

To the extent permitted by law, LaLa Tigers LDA and its officers, employees, agents, or partners shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, loss of data, loss of goodwill, or similar losses, arising out of or in connection with your use of our Site or services, or these Terms, even if we have been advised of the possibility of such damages. This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, etc.), except for cases of our willful misconduct or gross negligence where such exclusion is not allowed by law.

9.2 Cap on Liability:

Except for the types of liabilities that cannot be limited under law (as described in 9.3 below), our total aggregate liability to you for any and all claims arising from or related to the use of the Site, products, or these Terms, shall not exceed the total amount paid by you to LaLa Tigers in the 12 months preceding the event giving rise to the claim, or, if the claim arises from a particular product or service, the amount you paid for that product or service. If no payment has been made (for example, you only browsed free content), our liability is zero to the fullest extent allowed.

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9.3 Non-Excludable Liability:

Nothing in these Terms shall operate so as to exclude or limit the liability of LaLa Tigers for: (a) death or personal injury caused by our negligence or that of our employees/agents; (b) fraud or fraudulent misrepresentation; (c) any breach of implied terms under applicable consumer protection laws which cannot be excluded by law (such as the quality, fitness for purpose of goods, or digital content, to the extent such implied warranties apply by law in your jurisdiction); (d) willful misconduct or gross negligence; or (e) any other liability which cannot be excluded or limited by applicable law (for example, certain rights under consumer law in some jurisdictions, or liability under product liability laws). In certain jurisdictions (for instance, some EU countries), you as a consumer might be entitled to damages for certain losses regardless of what we state here; we do not seek to deprive you of those rights, and this section should be interpreted in accordance with mandatory laws.

9.4 Application to Consumers vs Businesses:

If you are a consumer, the limitations and exclusions in this Section 9 are intended to be as broad as permitted by consumer law. However, some countries do not allow the exclusion of certain warranties or the limitation of certain damages in consumer contracts, so some of the above limitations may not fully apply to you. These Terms do not affect any statutory rights you have as a consumer. If you are a business client, you agree that the limitations of liability herein are fair and reasonable given the nature of the services and the fees paid, and that they allocate the risk between us in an appropriate way.

9.5 Third-Party Services:

Notwithstanding anything to the contrary, we shall have no liability for any third- party telecommunications failures, internet or equipment downtime, computer viruses, unauthorized access or theft (except where directly due to our breach of data security obligations), or any events outside our reasonable control (see Section 11 “Force Majeure”), which may disrupt or damage your use of our services.

9.6 Indemnification (for misuse):

(Primarily applicable to business clients or if a user breaches contract causing us legal trouble.) You agree to indemnify and hold harmless LaLa Tigers from and against any losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of any third-party claim relating to your misuse of the Site or services, violation of these Terms, or infringement of any third party’s rights by you. This obligation will survive termination of the contract.

10. Governing Law and Jurisdiction

10.1 Governing Law:

These Terms and any dispute or claim (contractual or non-contractual) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Portugal, including Portuguese civil code and consumer protection statutes, except that if you are a consumer

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resident in another country, nothing in this clause deprives you of the protection of mandatory consumer provisions of the law of your country of residence, pursuant to Article 6 of EC Regulation 593/2008 (Rome I) and similar international principles[16]. In essence, we choose Portuguese law as the baseline, but required consumer rights from your own country will still apply and trump any conflicting Portuguese law provisions.

10.2 Jurisdiction:

The courts of Portugal (specifically, the judicial district in which our company is located, such as the courts of Porto) shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. However, if you are a consumer and your national law allows you to bring a claim in your country’s courts, you may choose to do so. For example, consumers in the UK may have the right to bring claims in UK courts under UK consumer protection laws; consumers in EU member states may use their local courts under EU Regulation 1215/2012. We will not contest jurisdiction in the courts of your home country if jurisdiction is mandated by consumer law.

10.3 Dispute Resolution and Mediation:

We value our customers and would like to resolve disputes amicably. If you have any concern or dispute, please contact us first at [email protected] or via the contact details in Section 1, and we will attempt to resolve the issue informally. In the event we cannot resolve informally, we are open to discussing mediation. In Portugal, for instance, consumers can utilize alternative dispute resolution (ADR) entities registered under Law 144/2015. We can provide information on an appropriate ADR provider (such as a consumer information center or mediation service) and whether we agree to use such services in your case. Note that engaging in ADR or mediation is voluntary for both parties (unless mandated by specific local law).

10.4 Online Dispute Resolution:

If you are an EU consumer, you should be aware of the European Commission’s Online Dispute Resolution platform (ODR), which can be found at ec.europa.eu/consumers/odr. This platform can facilitate resolution of contractual disputes online. Our contact email for ODR purposes is [email protected].

10.5 Time Limits:

Any claim you may have against us, whether as a consumer or business, should ideally be brought within a reasonable time. To the extent permitted by law, if you intend to bring a claim against LaLa Tigers, you must do so within two (2) years from the date you became aware of the cause of action, or such claim will be barred. (This does not apply to consumers in jurisdictions where such time limits cannot be shortened by agreement; it mostly applies to business-to-business contexts.)

11. Miscellaneous 11.1 Changes to Terms:

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We may amend these Terms from time to time, for example to reflect changes in the law, regulatory guidance, or changes in our business operations or services. If we make a material change, we will notify users by posting the updated Terms on our Site and updating the “Updated” date, and, for significant changes that affect existing users, we may also notify via email. Continued use of the Site or services after the effective date of revised Terms constitutes your acceptance of them. If you do not agree to the changes, you should stop using the services and (if you’re a subscriber) cancel your subscription or reach out to discuss concerns.

11.2 Entire Agreement:

These Terms (including any documents incorporated by reference, such as the Privacy Policy, and any specific order form or agreement for business clients) constitute the entire agreement between you and LaLa Tigers with respect to their subject matter, and supersede any prior agreements, understandings, or arrangements (whether oral or written) relating to such subject matter. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms.

11.3 Severability:

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority or court, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or, if not possible, severed), and the remaining provisions shall continue in full force and effect. For example, if a liability disclaimer is found unlawful in a certain jurisdiction for consumer contracts, it will not apply in that jurisdiction but the rest of the Terms will.

11.4 No Waiver:

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that or any other provision. A waiver is only effective if in writing and signed by our authorized representative. Similarly, the exercise of any remedy by us under these Terms does not preclude us from other remedies under the law or these Terms.

11.5 Assignment:

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to a third party in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

11.6 Relationship of Parties:

Nothing in these Terms shall be construed to create any partnership, joint venture, employment, or agency relationship between you and LaLa Tigers. You and we are independent contractors.

11.7 Notices:

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Communications from us to you regarding contractual matters (like changes to terms, or legal notices) will be given via email to the address associated with your account, or via posting prominently on the Site. You should ensure your contact information is up to date. Legal notices to us should be sent by email to [email protected] and by registered postal mail to our address in Section 1.

11.8 Force Majeure:

LaLa Tigers will not be liable for any failure or delay in performing our obligations (except payment obligations) if such failure or delay is caused by circumstances beyond our reasonable control, such as acts of God, war, terrorism, civil unrest, strikes or labor disputes, utility failures, pandemics or epidemics, governmental action, or Internet/service provider outages. In the event of a force majeure event that affects your use of the services, we will strive to provide reasonable updates and resume performance as soon as practicable.

11.9 Language:

These Terms are written in the English language. If we provide translations in other languages, the English version shall prevail in the event of any inconsistency or ambiguity in interpretation.

11.10 Governing Law Clause for Scotland/Ireland:

Specifically, we acknowledge that “laws of Portugal” as governing law (per Section 10.1) means the substantive laws of Portugal. If you are in Scotland, for example, and you bring a court action locally, the dispute may be heard under Scots law if required by Scottish consumer statutes or choice of law rules, but generally, the intent is Portuguese law applies unless doing so deprives you of mandatory protections of Scottish law (in which case those Scottish protections apply). Similarly for Ireland or other jurisdictions – mandatory consumer protections of local law will apply in your favor where relevant.

11.11 CPD Standards Compliance:

LaLa Tigers affirms that for any CPD-accredited courses, we adhere to the guidelines set by the CPD accreditation body. This includes maintaining records of participation, issuing certificates properly, and enforcing the no-refund-after- certification policy as a condition of accreditation. We include on certificates the necessary details (participant name, date, CPD hours/points, etc.) and retain the right to revoke or not issue a certificate if a participant is found to have not met the course requirements or violated terms (though such cases are rare and we would communicate with the individual).

11.12 Contact and Customer Service:

If you have any questions about these Terms or need assistance, please contact our support team (contact details in Section 1 and repeated here: email [email protected], mailing address Rua da Ponte Real No 102 R/CH Esq., 4590-180 Paços de Ferreira, Portugal). We strive to respond to customer inquiries within 2 business days.

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11.13 Updated Version:

This version of the Terms and Conditions was last updated in January 2026. It replaces and supersedes all prior versions. We recommend that you download or print a copy of these Terms for your records. Thank you for reading these comprehensive Terms. By complying with them, we can ensure a clear and fair relationship and focus on our mission: transforming childhood through music and education in a legally compliant and trustworthy manner!

Acknowledgment: By using the Site or purchasing our services, you acknowledge that you have read and understood these Terms and Conditions, and agree to be bound by them.